Client Testimonials
Don’t just take our word for it – here are some quotes from others just like you …
2011 – Trafford CYPS (Children and Young People’s Service) – Over 80% of schools and academies in Trafford are rated “Good” or “Outstanding” by OfSTED. Our Head teachers and Governors work to extremely high standards and demand high quality training. Hugh presented us with a compelling and entertaining insight into behaviour styles and the impact on communication. Governors were impressed by Hugh’s depth of understanding and ability to deliver the session with empathy and humour. Attendees left with improved understanding of themselves and appreciation of the characters in their teams. The session included some useful techniques for improving communication as well as relationship management and thereby successful governance. I would have no hesitation in recommending Hugh as a content provider and facilitator, the feedback forms say it all! Governor Services Manager
Hugh helped me to re-invigorate me and ‘put the hop back in my step’ – Richard – Account Executive
I feel more confident about my future, as I have a different outlook on my career – Nadia – Account Executive
Hugh knew instantly that I was not pushing myself to my potential, missing possibilities professionally and personally – Denise – Nail Technician & Beauty Therapist
I would highly recommend Hugh to any company wishing to enhance and encourage their staff development – Marilyn – Media & Agency Manager
If you get a chance, go on one of Hugh’s training courses - David – Internal Customer Sales
The key learning point for me was to understand my perception of what others see and think - Lesley – Field Sales
I always said that i would write you and thank you for all your help, support and encouragement that you have given and shown me since my training began.
I have now completed my training and i have found every thing you have taught me, has now become more apparent and that i am using the information you shared without really trying to remember to use it…….quite an acheivement for me!!!
Since then I have been faced with many different challenges that i was not used to and have not dealt with ever before. i found it tough, very tough and I want you to know that i got through it as best i could, remembering you telling me how to react and the body language i give out.
Here’s the best bit…… I was put forward by my dealer principal for employee of the quarter. I was made up that someone had finally recognised my potential and my dedication to my work.I have now heard the results, and I am officially as of 19 January, Employee of the Quarter - Sarah – Service Adviser
On Wednesday just shortly after you left I had sold my first car, today I sold another, so I guess that target of 0.7 a day is pretty achievable. Attached to that I also have 2 finance hp’s and 1 rti!!! both of which processes I completed of my own accord - Daniel – Sales Executive
I’d like to take the chance to say thank you for your invaluable training.
I have used the training received to enhance the way I deal with people and my understanding of myself with some success.
I have recently been appointed After Sales Manager here at Marshall Land Rover Cambridge and can in part attribute this to training received from yourself - Dominic – After Sales Manager – Marshall Land Rover
Just thought I would respond to the training this morning, I am sure that the reactions from your trainees vary tremendously,but i dont suppose many take the time to give you real feedback.
As I said I have been in this trade some time, but we must never forget that to be successful at whatever age you are, an open mind to new ideas can be a majorly positive force not only in refreshing you, but “turning the light on” for some people who may struggle to bring the right attitude to work each day.
To be able to assess your potential customer in such a way as you described will not only help to achieve better results, but hopefully build a stronger relationship with them meaning less hard work later on because of the loyal repeat customers.
Anyway,just to say that this gave me an additional tool to help,its just a question now of putting it into practice - Ron – Senior Sales Executive
Just a quick note to say a big thank you for all your hard work in coaching my Reception staff, It has made a huge difference in the whole Aftersales attitude towards customers and everyone enjoyed the sessions - Paul – Service Manager – Marshall Ford
Please accept my many thanks for such an interesting day and for pointing me in the direction of such a worthwhile website – I really do think it will change my outlook and point me in the right direction. Once again – MANY THANKS!!! - Stephen – Key Account Development Manager